This manuscript provides an overview of the findings of an ongoing qualitative exploratory study that examined how preservice and inservice teachers in two different online education courses (ED 600 and ED 500) developed an understanding of the multifaceted issues that affect diverse learners. The study also investigated the instructors' reflections about their courses through their individual journals. An analysis of the study participants' Discussion Board posts and interactions online revealed how the Discussion Board forum was used as a critical, reflective space for participants' to engage in self-reflection and to exchange and challenge one another's ideas. The journals also revealed the instructors' overall aspirations for the course, and their role in cultivating an online community in their courses.