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ERIC Number: EJ1029273
Record Type: Journal
Publication Date: 2013-Dec
Pages: 15
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0146-3934
EISSN: N/A
Reviving a Digital Dinosaur: Text-Only Synchronous Online Chats and Peer Tutoring in Communication Centers
Schwartzman, Roy
College Student Journal, v47 n4 p653-667 Dec 2013
A qualitative and quantitative content analysis was conducted of all text-based synchronous online chats at an oral communication peer tutoring center throughout a semester. As a comparative benchmark, chats at the same university's main library were analyzed over the same time period. The library's chats were much more heavily weighted toward task-oriented research questions. The communication center chats served almost entirely as a portal for making appointments. Suggestions are offered for more robust incorporation of chats to diagnose a center's operational issues, improve outreach, triage student needs, build a sense of personal connection, and reduce attrition.
Project Innovation, Inc. P.O. Box 8508 Spring Hill Station, Mobile, AL 36689-0508. Tel: 251-343-1878; Fax: 251-343-1878; Web site: http://www.projectinnovation.biz/csj.html
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A