With the growing population of undergraduate students on our campus and an increased focus on their success, librarians at a large midwestern university were interested in the citation management styles of this university cohort. Our university library spends considerable resources each year to maintain and promote access to the robust bibliographic management tool RefWorks. A team of librarians wondered whether RefWorks might be used by undergraduate students with the same perceived enthusiasm that we have sensed in graduate students and faculty. More generally, we explored how undergraduate students were managing their citations, if and what kinds of tools they were using to ease the process of creating bibliographies, and their general workflow in incorporating citations into their academic work.