Peer reviewedERIC Number: EJ059342
Record Type: CIJE
Publication Date: 1972
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Abstractor: N/A
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Managing the Quality of Reference/Information Service
Childers, Thomas
Library Quarterly, 42, 2, 212-217, Apr 72
A brief review of measurements of reference/information service in libraries leads to the observation that few measures have dealt with the service product from the user's point of view. (9 references) (Author/NH)
Descriptors: Information Services, Library Services, Measurement, Quality Control, Reference Services
Publication Type: N/A
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