ERIC Number: ED665031
Record Type: Non-Journal
Publication Date: 2024
Pages: 207
Abstractor: As Provided
ISBN: 979-8-3468-1353-8
ISSN: N/A
EISSN: N/A
The Impact of Going from Face-to-Face to Virtual Mentoring during the Pandemic from April 2020 to April 2021
Ramsay Joseph-Rameau Cadet
ProQuest LLC, Ed.D. Dissertation, Northeastern University
This qualitative single-case study applied social exchange theory to evaluate the impact of transitioning from traditional, in-person mentoring to virtual mentoring during the COVID-19 pandemic, specifically from April 2020 to April 2021, within a youth mentoring organization. The study used semistructured interviews for data collection and thematic analysis to analyze the collected data. The study sought to answer three key research subquestions: (a) How did the shift to virtual mentoring impact the mentor-mentee relationship? (b) How did the availability of resources during virtual mentoring affect mentors' ability to achieve learning and social goals? (c) What strategies did the mentoring agency employ to overcome the challenges of virtual mentoring? The research was conducted with a sample population of 14 participants--five mentors, six mentees, and three directors. The findings suggest that although virtual mentoring has the benefits of flexibility and lack of geographical constraints, it presents several immovable obstacles, one of which is the problem that interpersonal relationships are easier to cultivate when individuals are meeting face to face. The process is also hampered by technological challenges, including unstable internet connectivity and unfamiliarity with online tools, that hinder communication and learning. The study describes measures taken to address these issues like sharing documents through Google Docs, incorporating more frequent communication, and others. It also indicates that immediate mentoring relationships could not be effectively established in a virtual environment. These findings build knowledge about how organizations might improve their efforts to foster mentorship in a future world beyond COVID by recognizing the benefits of virtual mentoring and the importance of developing better working relationships. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]
Descriptors: COVID-19, Pandemics, In Person Learning, Mentors, Computer Mediated Communication, Interpersonal Relationship, Resources, Barriers, Program Effectiveness, Technological Literacy, Access to Internet, Youth Programs
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Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A