One of the challenges faced by Historically Black Colleges and Universities (HBCUs) has been frequent turnover in crucial executive leadership positions. As of 2022, there were 99 HBCUs; two-year and four-year private and public institutions (NCES, 2024). In the fall of 2023, at least 18% of the HBCUs in the country were without a permanent president, institutions were being led by either an acting or interim president (Moody, 2023). Specifically focusing on HBCUs, this explanatory sequential research design was used to evaluate the organizational morale, climate, and culture of middle-management or what Lipsky's (2010) describes as, Street-Level Bureaucrats (SLB). In any organization in need of positive transformational change, effective and efficient communication from a place of cultural humility and servant leadership, could be beneficial. Using mixed-methods research, data were analyzed, and themes were identified; communication critical for effective collaboration among university members and communication and organizational direction from leadership. Through the findings, the THINK Communication Framework (Brown, 2023) was developed as the actionplan/intervention to assist in strengthening the university's communication. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]