Researchers have discussed the crucial effect that information technology (IT) personnel have in a variety of industries. However, a knowledge gap exists in analyzing the effect that interactions between higher education IT personnel and their customers (learners, faculty, and staff) have on the ability to learn, teach, and achieve. The current quantitative study examines the interactions between IT personnel, learners, instructors, and support staff to understand the effect the IT customer experience has on learning outcomes in higher education. Data was collected from a sample of learners, faculty, and staff from higher education institutions, who responded to a self-designed 5-point Likert-type instrument with 17 items. Multiple regression analysis was performed to determine which predictor variable (dependability, security, and communication) was most influential in predicting the effect of the IT customer experience on learning outcomes (satisfaction). The results revealed that communication emerged as the most significant factor, which underscores the crucial role of effective communication in fostering positive experiences and interactions within educational environments. This finding has implications for higher education IT departments and executive leaders seeking to enhance the learning experience through IT initiatives. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]