ERIC Number: ED660055
Record Type: Non-Journal
Publication Date: 2024-Sep
Pages: 41
Abstractor: ERIC
ISBN: N/A
ISSN: N/A
EISSN: N/A
FAFSA: Education Needs to Improve Communications and Support around the Free Application for Federal Student Aid. Testimony before the Subcommittee on Higher Education and Workforce Development, Committee on Education and the Workforce, House of Representatives. GAO-24-107407
Melissa Emrey-Arras
US Government Accountability Office
The Free Application for Federal Student Aid (FAFSA) is the entry ramp to federal grants and loans that many students depend on to afford college. Congress passed the FAFSA Simplification Act in 2020 in part to make it easier to apply for federal aid. However, Education's rollout of the new FAFSA has suffered from numerous challenges and delays. The Government Accountability Office (GAO) was asked to review the simplified FAFSA rollout. This statement assesses: (1) how Education's rollout of the new FAFSA affected students; (2) the extent to which Education provided students with information and support; and (3) the extent to which Education provided colleges with timely communications. This statement is a companion to GAO's related statement on FAFSA system issues (GAO-24-107783). To conduct this work, GAO analyzed Education data on FAFSA submissions and processing for the current application cycle (2024-25) and comparable data for the prior year. GAO also examined data and performance metrics from Education's call center for the same periods, interviewed Education officials and other key stakeholders from higher education associations, and reviewed relevant federal laws and guidance.
Descriptors: Student Financial Aid, Federal Programs, Audits (Verification), Information Systems, Financial Aid Applicants, Information Processing, Formative Evaluation, Information Technology, Review (Reexamination), Computer Software Reviews, Computer System Design, Systems Development, Communications, Telecommunications, Barriers
US Government Accountability Office. 441 G Street NW, Washington, DC 20548. Tel: 202-512-6000; Web site: http://www.gao.gov
Related Records: ED660039
Publication Type: Legal/Legislative/Regulatory Materials; Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: US Government Accountability Office (GAO)
Grant or Contract Numbers: N/A