The purpose of this quantitative correlational-predictive study is to examine if and to what extent performance expectancy, effort expectancy, attitude toward using technology, social influence, facilitating conditions, self-efficacy, and anxiety, individually and combined, predict the behavioral intention of U.S. higher education student services employees to use technology. A total of 115 student services employees completed the questionnaire. the model was statistically significant when the predictors were considered together (F = 8.295, p < 0.001). And finally, the coefficient table was used to determine if each of the predictor variables, individually, predicted Behavioral Intention. As depicted in Table 18 only SI ([beta] = 0.269, p = 0.001), FC ([beta] = 0.318, p = 0.016), and ANX ([beta] = -0.091, p = 0.018) were predictive. The resultant output is provided and explained in the results section. Four of the predictors were not significant PE ([beta] = -0.051, p = 0.623), EE ([beta] = -0.076, p = 0.552), ATT ([beta] = 0.012, p = 0.890), and SE ([beta] = 0.075, p = 0.461). The post-hoc effect sizes were extremely small and ranged between 0.0002 (ATT) to 0.0089 (EE). Student service leaders can use the results of this study to provide work environments that support employees, involve employee subject matter expert to promote the change, and decrease employee anxiety by providing opportunities to listen to the employee's concerns during implementation. Further research can inform the development of best practices for better service delivery and improved student outcomes. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]