The World Health Organization (WHO) declared the novel coronavirus--COVID-19--a worldwide pandemic in March 2020 (Baker, 2022). Situated at a unique crossroads in that they are both social service healthcare providers and student support personnel, collegiate case managers and counselors faced the same abysmal odds as healthcare providers: an exacerbated mass exodus from necessary and needed human services (Galvin, 2021; Popowitz, 2022). The purpose of this study was to capture the experiences of these case managers and counselors as they provided services to the most acute-need and high-risk student populations during the onset and duration of the COVID-19 Pandemic in organizations in crisis in order to (1) describe their experiences from an organization perspective; and (2) identify organizational and individual factors that contributed to promotive or risk factors of burnout and/or resiliency. Through 16 lengthy semi-structured interviews, conversations regarding the organization pre- and post-pandemic, communication, burnout and resiliency were had. The questions regarding organizations were largely structured on the foundation of Chebbi and Pundrich's (2015) characteristics of a learning crisis unit (LCU). Questions regarding burnout and resiliency were created using Maslach's Burnout Inventory; MBI-HSS (Maslach et al., 1997) and the Connor-Davidson Resiliency Scale 10 (Campbell-Sills & Stein, 2007). A thematic analysis was conducted on the transcripts, and the results were sorted according to three major themes with zero to three sub-themes within each. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]