A campus flashpoint is an incident, particularly related to cultural identity, that causes significant disturbances in the community. These flashpoints are currently endemic and can have a variety of negative repercussions for higher education institutions. This study aims to better understand the experiences and behaviors of senior leaders in relation to these flashpoints. Interviews were conducted with leaders of an institution that recently experienced a flashpoint. Social cognitive theory serves as the theoretical framework for the study, allowing for an examination of the interactions between people, environment, and behavior. The study's findings showed that leaders' flashpoint-related behavior is influenced by their cultural identities, previous experience with flashpoints, and the broader context in higher education and beyond. Additionally, the findings unveiled that the campus climate prior to the flashpoint was seemingly fine on the surface while having serious issues underneath. The flashpoint caused pain and trauma, and it served as a powerful catalyst for change. During the flashpoint, leaders felt helpless, powerless, and confused. The findings suggest that building relationships, education, and enhanced protocols, policies, and procedures are important proactive strategies for preparing for and responding to future flashpoints. To address these findings, recommendations include: tracking previous flashpoints and monitoring potential flashpoints; assessing and improving campus climate; creating, enhancing, and practicing protocols, policies, and procedures; implementing a comprehensive education program; and cultivating relationships and trauma-informed understanding. By implementing this multi-pronged approach, leaders can help to minimize the negative effects and consequences of these flashpoints. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]