The COVID-19 pandemic has impacted student learning by forcing students online and causing social isolation. With the current study taking place in the fall 2020 semester, educational technology must be balanced to provide quality in online learning. Although research has been done with online learning interactions and student satisfaction, it is lacking in best practices for specific tool usage, while the pandemic presents new challenges which have not yet been explored. Considering student misunderstandings caused by virtual distance and delving into specific methods of Blackboard Ultra tool usage, student general satisfaction was explained to create a better understanding of the quality of online learning through four interaction types, learner-content, learner-instructor, learner-learner, and learner-interface. The study was guided through the transactional distance theory where learner and instructor separation profoundly impact both teaching and learning and the technology acceptance model where the overall user attitude on a system reflects their usage. Virtual survey data was obtained (N = 70) from undergraduate students taking part in at least one online course at an urban 4-year public university. A hierarchical multiple regression was used to examine the four interaction types and general satisfaction. Results showed that the learner-content interaction was a significant predictor of student general satisfaction while the remaining three were also important constructs in need of consideration. Virtual interview data was then obtained (N = 12) to identify student usage methods of tools and their impact on each interaction type. Tools were used for sharing content, clarification, collaboration, and developing presence. Participants recognized the need for learner-content interaction with methods of clarification using the learner-instructor and learner-learner interactions, with the latter being less important. Learner-interface was seen to foster each interaction. Each data set was analyzed separately and then combined to create a joint representation. Underlying elements of usage quality included structure, timing, socialness, technology, and training. This study allows educational leaders to better foster quality online learning specifically through Blackboard Ultra while also adding to the literature at a time of social isolation and increased amounts of online learning. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]