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ERIC Number: ED642624
Record Type: Non-Journal
Publication Date: 2022
Pages: 136
Abstractor: As Provided
ISBN: 979-8-4268-1147-8
ISSN: N/A
EISSN: N/A
Perceptions of Influences of Conflict Management Preferences in Women Leaders in Higher Education: A Case Study
Keyanna Hawkins
ProQuest LLC, Ed.D. Dissertation, Northcentral University
A qualitative descriptive key-case study focusing on the perceptions of women in leadership regarding organizational conflict with managers, subordinates, and peers was conducted. The study examined how women leaders deal with conflict in higher education settings. A dual concern theory (DCT) framework was employed to study women's perceptions of organizational conflict with managers, subordinates, and peers regarding the research's stated purpose. There were 13 participants recruited for the study, 10 from the Virginia Community College System (VCCS). Three focus group participants were recruited using Facebook. In the study, data were collected through one-on-one interviews and focus groups. Six themes emerged from the data analysis to address the research questions. These themes included: (a) Conflict Style changes based on the context conflict or personality of the person involved in the conflict; (b) RQ1A: Compromise with peers in the workplace; (c) Conflict management style was different among baby boomers, generation X, and millennials; (d) Millennials used comprising when managing conflict; (e) Mother's authoritarian parenting and influences of church and, (f) The family had an impact on the preference for conflict management style. The findings of this study indicate that the participants' families and communities have a role to play in how women leaders manage and perceive conflict. Additionally, the generation of participants can play a significant role in navigating conflict. Recommendations for future research include using a mixed-methods approach to increase the study's sample size, hosting more than one focus group on multiple days. Future research may examine the relationship between millennials and the older generation. Recommendations for practice included establishing a women's leadership support group in the Virginia Community College System (VCCS) for individuals who identify themselves as women to share how they navigate conflict in the workplace day-to-day is a good first step and a training-development series that includes an understanding of the factors contributing to organizational conflict would be of great benefit to the VCCS. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education; Two Year Colleges
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Virginia
Grant or Contract Numbers: N/A