Organizations around the globe are struggling to engage and retain employees. Moreover, higher education institutions across the United States face challenges in the quest for student recruitment and retention strategies. A university in the Southeastern portion of the United States ("the University") has experienced a decline in student enrollment and continuous weakening in employee engagement, making it critical to develop and implement an intervention to improve the employee experience and satisfaction. As a result, the scholar practitioner explored the performance gaps hindering the University and chose a viable solution for improvement known as the Feedforward Interview (FFI) protocol to boost employee engagement. A mixed methods approach was applied to understand the theoretical and practical implications of the FFI program. Although a return on investment (ROI) was not realized, participant perspectives revealed positive influences of the intervention on staff members' motivation and performance. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]