The purpose of this study was to obtain a deeper understanding of the ways in which school leaders, school personnel, and parents respond to the academic and social-emotional needs of refugee students. Specifically, this research examined how one elementary school assisted refugee families in understanding the American public school system. The conceptual framework that I used as a reference was Urie Bronfenbrenner's Ecological Systems Theory. Two rounds of semi-structured open-ended interviews were given to six participants from New Elementary in the ABC ISD. Each of the participants had a minimum of one year experience working with refugee elementary school students. One semi-structured open-ended interview was given to refugee parent participants that worked for a non-profit organization; and whose children were attending a public elementary school. The findings from the eight participants revealed five emergent themes in relation to the conceptual framework and research questions that served as a focal point of this case study. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]