The problem addressed in this research is call center phone employees are subject to disciplinary action up to and including termination of employment based on their performance when they are all trained using the same training class using the same training method. Call centers have been a revenue generating department for many organizations. Having knowledgeable employees on the frontline to answer customers' concerns and assist with orders and other items can be beneficial to the overall profit margin of an organization. The purpose of this pretest-posttest quantitative experiment study was to determine if using learning styles as the preferred method of training would yield higher test results. The experimental and control groups both received the pretest. The control group received the standard course training. The experimental group received training using a method based on their preferred learning style. Both groups were assessed with the posttest. The first research question addressed the difference in pretest scores between both groups with the same learning style. The second research question addressed the difference in posttest scores between both groups with the same learning style. The third research question addressed the difference between pretest and posttest training course scores between the experimental group participants with the same learning style. The results from this study did not support the concept of Neil Fleming and the VARK learning styles. The data reported as not statistically significant. Recommendations for practice include using differentiated instruction and incorporating various teaching methods and techniques in the training classes. Recommendations for future research include incorporating personality traits into the research to understand how they impact learning styles and also having a wider window of time between the pre-test and post-test. Finally, a larger sample size on this topic in future studies. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]