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ERIC Number: ED634561
Record Type: Non-Journal
Publication Date: 2023
Pages: 164
Abstractor: As Provided
ISBN: 979-8-3795-3479-0
ISSN: N/A
EISSN: N/A
Burnout of Career Development Professionals in Higher Education: An Action Research Study on Staff Retention
Iris, Michael William
ProQuest LLC, Ed.D. Dissertation, College of Saint Elizabeth
The U.S. higher education system has undergone significant changes since the early 2000s, with the COVID-19 pandemic being the most recent catalyst for rapid adaptation. Institutions had to quickly adjust to the ever-changing environment, with fluctuating conditions beyond their control affecting students, faculty, and support staff. As a result, this action research study aims to explore, analyze, and evaluate the impact of job-related burnout on career development professionals in higher education during this time. The researcher sought to identify how campus leaders can proactively address and relieve this phenomenon. By researching and identifying sources of burnout, this study will contribute to the overall understanding, practice, and policies used by campus management teams. Best practices will be recommended to increase employee retention and maintain a consistent team structure working with students, alumni, and employer partners. New Jersey career development professionals provided their insights via a survey, focus group, and management-level one-on-one interviews to gather reliable and valid qualitative data. The findings showed that most New Jersey career development professionals had experienced some form of career-related burnout in their current position. They also believe mindfulness training can reduce career-related burnout at their institutions. The findings aligned with the research in that career-related burnout contributes to costly staff turnover. However, individuals in a management position can proactively prevent this phenomenon. Lastly, the results identified the significance of staff turnover in higher education and that institutional leadership needs to address this issue by investing in wellness, work-life balance, and re-evaluating employee benefits. This study serves as a reminder that employee well-being should be a top priority for any organization that values its employees. As the higher education system continues to evolve, institutions must prioritize the well-being of their employees to ensure a consistent and effective team structure providing a solid student experience and working towards positive post-graduate outcomes. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A