The purpose of this study was to explore the experiences of student affairs staff members, with no formal counseling background, in their work to support student care, defined at the site of this research as the spectrum through low-level well-being to high-level mental health concerns. Additionally, focus was given to the actions that could be taken to improve staff experiences in providing student care at the research site which prides itself as an institution where there is a significant expectation to provide support to a high-need population of students of concern. "Student care," "student of concern," and "formal counseling background" are defined later in Section 1. The study was conducted over two cycles of research with 102 total staff participants. Semi-structured interviews in the first cycle yielded rich data that was analyzed into seven themes. Participants identified challenges in managing multiple levels of student issues as a result of knowledge or skills gaps that lead to a negative professional and personal impact on staff. Participants also noted the unique challenge student affairs staff face by having close relationships with students that lead to students seeking support, but staff often do not have training or education to meet the high volume or acuity of student needs. Further, staff may lack the ability to cope through the vicarious trauma of providing this support. The Cycle 2 action steps consisted of two workshops: 1) a content knowledge and skills development workshop, and 2) a self-care and emotional well-being workshop. These workshops were designed with a goal of meeting the needs identified in Cycle 1 by establishing a baseline of student care knowledge, teaching intermediate level skills to engage with student concerns in the moment, and developing practices to help staff manage their own well- being. Participants and evaluators concluded that staff bolstered knowledge and skills related to the provision of student care and how to enact self-care. Five findings of the study were identified from each workshop's data collection that informed five recommendations for the research site to bolster future support initiatives for staff. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]