This study was an exploration of how the Katy Independent School District (ISD) Purchasing Department can effectively communicate its processes to district staff to improve efficiency. In recent years, the number of requisition rejections and order cancellations indicated a breakdown in communication-related to communication of procurement procedures and procedural changes. The problem was that perceptions of the Katy ISD staff regarding the effectiveness of communication about procurement processes were unknown, as well as how those perceptions could be used to increase the effectiveness of the communication of these processes and procedural changes. This study was focused on how the Katy ISD staff perceived the effectiveness of communicating procedural changes to the procurement process and how the Katy ISD Purchasing Department could use those perceptions to improve the effectiveness of communicating procedural changes to the procurement process. This qualitative research study utilized an electronic questionnaire given to five district principals, a focus group consisting of five Katy ISD Purchasing Department staff, and a focus group consisting of five district financial clerks. Braun and Clarke's six-phase guide to thematic analysis was used to analyze the data. The results showed that the Katy ISD staff perceived the Purchasing Department's communication of processes and procedural changes to be inefficient, that the financial clerks were uncomfortable with their lack of procurement knowledge, and that more frequent and targeted training was needed. To remedy these faults, it was recommended that the Katy ISD Purchasing Department hold weekly training sessions with the financial clerks, to hold weekly internal meetings to ensure consistency, and implement a customer service training requirement. It was also recommended to implement a continuous improvement plan to validate the effectiveness of the changes and to continue to improve them going forward. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]