First-generation college students often encounter challenges when applying to post-secondary education. They may also come from households where some family members have also attended college, earned a college degree, or alternatively did not attend college at all. This research study aimed to explore resources that first-generation students and their family members say are needed in order to navigate the post-secondary education process. Participatory Action Research (Stringer, 2013), a qualitative methodology, was used to explore participants' experiences in detail, across two cycles of research. Cycle One of this study was comprised of interviews and focus groups of faculty, staff, and students at the research site to gauge their knowledge of first-generation college students and how they perceived the institution's role in supporting this student group. Based on the findings of Cycle One, the Cycle Two action step was designed to implement and evaluate an online repository of college resource tools for use by first-generation college students and their family members. They also offered feedback in regard to what they say is needed to apply to the university. Findings of the study suggest that although first-generation college students face challenges unique to their particular student group, their family members, particularly those who did not attend college, want to be part of the post-secondary education process. Sadly, they just do not know how. The study also determined that the definition of a first-generation student may be outdated and may not accurately capture the experiences of today's first-generation student. Finally, the study provides four recommendations that include developing programming and resources for both the first-generation college student and their family members as well. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]