The concept of TQM is really needed by educational institutions, considering the needs and user satisfaction are the main goals of services in an educational institution. The synergy of student expectations and campus interests will be achieved if academic services are carried out by prioritizing aspects of quality, adequate facilities, and professional management. Therefore, service provided to the students must be improved in terms of its quality. This study used descriptive quantitative method to find out which aspect(s) of higher education academic service that most likely needs an improvement. Although numerous studies on students' satisfaction with academic service have been conducted, a study involving the Pareto analysis method has not been clear yet. Based on the results of the study, the academic service quality that is highly expected from higher education is a domain related to information on service procedures, information on service requirements, and the responsiveness of service officers in responding to complaints. [For the full proceedings, see ED630948.]