Even before the pandemic, the college/university business model was under scrutiny. With rising tuition costs outpacing living wages, and student debt burdens crippling students, institutions of higher learning were grappling with how to evolve. The COVID-19 pandemic introduced an abundance of obstacles that colleges had to face head on, but they also exacerbated institutional, academic, and operational issues that have been bubbling up for a long time. The economic and social impacts that the pandemic had on higher education highlighted significant weaknesses of the current business model and may have even accelerated changes that were inevitable. COVID caused the business model to evolve and change. This report shares seven changes that transformed higher ed that are here to stay.