MDRC's Scaling Up College Completion Efforts for Student Success (SUCCESS) project seeks to improve graduation rates for traditionally underserved students at two- and four-year colleges. SUCCESS integrates components from multiple programs that have proved to be effective at helping students accomplish their goals. The components include coaching, full-time enrollment, financial incentives, and data-driven management. In January 2022, MDRC published a brief detailing early impact findings from an evaluation of SUCCESS and the effect of the COVID-19 pandemic on the SUCCESS model and operations. An early look at academic outcomes showed that during the Fall 2020 semester, students who had the opportunity to participate in SUCCESS performed similarly to students in the control group who had access to all of their colleges' usual offerings and services (except SUCCESS). This issue focus shares early program implementation lessons that highlight the experiences of participating students. The lessons, gleaned from interviews with over 100 students and program staff members, reflect experiences that could be relevant to other student support programs, including those that operate in online, in-person, and hybrid environments. [For the January 2022 brief, "Supporting College Students during the Pandemic: Early Lessons from SUCCESS," see ED617185.]