The Federal Student Aid's (FSA's) Five-Year Strategic Plan for Fiscal Years 2020-24 (Five-Year Plan) establishes ambitious goals and objectives to ensure that FSA continues to provide access to higher education regardless of one's past educational experiences or socioeconomic status. This Five-Year Plan was informed by public comments; focus groups with students and borrowers; and engagement sessions with FSA employees, postsecondary schools, and higher education organizations. The strategic goals, objectives, and metrics in this plan will allow FSA to successfully implement Next Gen FSA--an initiative to streamline student aid systems, strengthen cybersecurity, and save taxpayer dollars by making FSA operations more efficient--while strengthening oversight of FSA's vendors, institutions, and extended workforce. Not only will the Five-Year Plan increase external oversight, it will also improve FSA's own accountability to their stakeholders. FSA is committed to continuing effective outreach, conducting ongoing evaluations, and fostering innovation through collaboration. The 2020-24 plan discusses the following strategic goals: (1) Empower a High-Performing Organization; (2) Provide World-Class Customer Experience to the Students, Parents, and Borrowers We Serve; (3) Increase Partner Engagement and Oversight Effectiveness; (4) Strengthen Data Protection and Cybersecurity Safeguards; and (5) Enhance the Management and Transparency of the Portfolio. The finalized plan comes after a 30-day public comment period that ended October 23, 2020. All comments were referred to the relevant business areas for consideration and the strategic plan was revised based on feedback received during the public comment period. The impact of the coronavirus (COVID-19) emergency and recently enacted legislation on strategic plan performance measures and annual targets for future fiscal years will be further assessed as the full extent of the implications on FSA operations and customers is not yet known. [For the 2015-19 report, see ED593266.]