The Internal Quality Assurance group of ENQA (IQA Group) has been organising a yearly seminar for its members since 2007. The main objective is to share experiences concerning the internal quality assurance of work processes in the participating agencies. The overarching theme of the 2011 seminar was how to use benchmarking as a tool for developing an agency's internal quality assurance system. The seminar gathered around 45 participants in the premises of the Finnish Higher Education Evaluation Council (FINHEEC) in Helsinki on 16-17 June 2011. The present report gathers good practise and expertise related to these three themes: follow up on feedback (chapter 2), staff development (chapter 3) and performance indicators (chapter 4). Articles included in this report are: (1) Benchmarking in European Higher Education (Nadine Burquel); (2) Learning from each other--using benchmarking to develop IQA. Follow up on feedback (Sandra Marcos); (3) The benchmark of staff development; a valuable first step (Douglas Blackstock, Marion Moser, and Henri Ponds); and (4) Benchmarking of performance indicators and (Matti Kajaste, Luis Carlos Velon Sixto, Harald Scheuthle, Nuria Comet, and Sergio Machado dos Santos). Internal Quality Assurance Group Seminar is appended. Individual articles contain references. (Contains 3 footnotes.)