The "Student Evaluation of Instruction" (SEOI) was administered to all full-time and part-time faculty. Approximately 97,984 surveys were sent out in 4,917 envelopes; 57,978 surveys were returned to the Office of Institutional Research. The return rate for the paper surveys was 59% including late submissions. Instructors' reports were provided to academic and workforce deans on December 16, 2004, on CD ROM. Seven thousand four hundred and eighty six forms arrived late and were processed in February, 2005. The instructors' reports were sent to deans for distribution. The optical-scan survey instrument was created using ScanTools for Windows, by National Computer Systems. The scanned data were analyzed by OIR using SPSS 13.0, and individual instructor reports were prepared. Also provided to students with the questionnaires were student comment sheets, which were later returned in their original hand-written form to the instructors via their respective deans' offices. Library data were analyzed by subject and location and provided to library chairs for their use.