This booklet highlights the important work of the more than 100 Parent Training and Information Centers (PTIs) and Community Parent Resource Centers (CPRCs) funded by the U.S. Department of Education, Office of Special Education Programs. The report includes data on the numbers of parents and professionals served by Parent Centers, outcomes of the services provided, and success stories exemplifying Parent Centers' positive impact on families of children with disabilities. Parent Centers reported the number of parents and professionals receiving various types of services, such as individual assistance, workshops, assistance at Individualized Education Program (IEP) meetings, and information dissemination. In addition to collecting demographic data on the parents and professionals served, each Parent Center also made 50 follow-up calls to families who received their services in the previous year. A random sample of 25 parents who received individual assistance and 25 parents who attended a workshop were called and asked to respond to survey questions that reveal the impact Parent Center services had on their child and family. Therefore, the outcome data in this book is the result of surveying over 5,000 parents across the country. The responses remain anonymous and the calls were made by a third party who did not provide services to the parents. Online surveys were also used to collect outcome data from parents and professionals.