Helping Aboriginal and Torres Strait Islander job-seekers find and keep a job has been the focus of recent reforms announced by the Australian Government. This guide describes seven essential characteristics of employment service organisations that lead to successful employment outcomes for their Indigenous clients. Based on a selection of good-practice examples, the guide describes how these factors are implemented in practice, with the aim to enable other employment services providers to build their own capacity to provide positive employment outcomes for their Aboriginal and Torres Strait Islander clients. (Contains 1 figure and 1 footnote.) [This paper was developed in conjunction with the National Vocational Education and Training (VET) Indigenous Advisory Taskforce. Funding for this paper was provided through the Department of Education, Employment and Workplace Relations.]