Parents and school staff usually agree upon issues regarding evaluation, eligibility, program, and placement of students with disabilities. However, there are times when disagreement occurs. Disagreements and conflict are often inevitable, but they need not produce negative results. Mediation in special education is a process to assist parents and schools in resolving disagreements regarding the education program of a student with disabilities. A trained mediator works with both parties to guide them toward a mutually satisfactory solution in the best interest of the student. The mediation session is completely confidential and encourages open communication. The purpose of mediation is to provide an optional alternative to a due process hearing and provide a means to resolve disagreements between parents and school personnel. Mediation is less costly and adversative than a due process hearing and is completely voluntary for both parties. Mediation helps both parties focus on what is best for the student in the future by: (1) Identifying disagreements concerning the identification, evaluation, or educational placement of a student; (2) Clarifying the issues causing the disagreement; (3) Providing those involved with uninterrupted opportunities to present their points of view; (4) Stimulating mutual problem-solving efforts; (5) Promoting positive working relationships between parents and school personnel; and (6) Helping parents and school personnel focus on their common interest, the student, rather than on the issues that divide them. Discussion points include the cost of mediation; requesting and agreeing to mediation; the mediation process; roles of participants (mediator, parents, school, legal counsel); preparation for a mediation session; disclosure and standards; forms; and Individuals with Disabilities Education Act (IDEA) mediation regulations. [Cover title varies from website.]