This resource manual has been developed to assist both case managers and management staff in implementing a case management system as an infrastructure for delivering services that will facilitate the positive growth and development of youth and the achievement of individual and organizational performance goals. (The goal of case managers is to have 80% of active enrollees participating in one or more of the following youth development program activities in a given month: [1] internship/subsidized employment; [2]community service; [3] sports/recreation; [4] support groups; [5] peer to peer mentoring; [6] alumni groups; [7] life skills training; [8] individual tutoring; [9] secondary school extra curricular activities; [10] job readiness training; [11] reading/math remediation; [12] GED prep; [13] college/SAT prep; [14] short term occupational skills training; and [15] short term unsubsidized employment.) The manual is organized around the following major themes: (1) youth opportunity program goals and practices; (2) bi-level case management; (3) building relationships; (4) assessment; (5) case planning and ISS development; (6) delivery of services; (7) record-keeping; and (8) tools for managing a caseload. Each section includes some or all of the following components: glossaries; models; charts; tests; interviews; tools; and exercises. Contains nine references and lists four Youth Opportunity Programs. (MO)