This publication presents case studies of two sites--one with and one without a history of involvement in Workplace English Language and Literacy (WELL)-funded training programs. Case study 1, "Partnership, Flexibility, and Experience: Key Elements in Successful Training" (Jenny McGuirk), investigates a food processing company in New South Wales with an extended history of training and use of the WELL program. It reports that the following are important factors in successful program implementation: quality partnerships; flexibility in attitudes, training models and work conditions; experience in delivering workplace training and familiarity with competency-based curriculum and training packages; and qualified and experienced literacy and numeracy teachers. Case study 2, "Issues Arising in First Time Delivery of a WELL Training Program" (Loo Boothroyd, Kristine Highet), documents practices and issues arising in the first-time delivery of WELL-funded training in a large packaging company. It reports that major issues were the communication process; teachers knowledgeable about training packages; relationships; people to champion the WELL program; and value for the company. A conclusion compares factors identified as contributing to successful training outcomes and issues arising in training delivery in a new site and finds a positive relationship between long-term use of WELL programs and later successful training outcomes; a key factor in success is long-term investment in training; and absence of some successful factors identified in case study 1 led to difficulties. Appendixes include WELL materials. (YLB)