Rural and urban family literacy programs share similar challenges in helping families work through obstacles to participation, such as transportation and childcare. However, the scope and nature of these challenges and the program management strategies to deal with them differ in rural and urban settings. Some of the most creative solutions to rural challenges grow out of rural strengths, particularly community ties (social capital) and a strong sense of place. In April 2002 Even Start state coordinators met to learn about characteristics of rural systems and their implications for family literacy services and to exchange ideas for effective delivery strategies. Forum participants were introduced to the "Rural Prism," a tool to aid rural development efforts by focusing on eight inherent rural characteristics: isolation, low population density, mobility disadvantages, scarcity of financial resources, lack of expertise and human resources, personal familiarity, resistance to change, and lack of ancillary services. Each characteristic has implications for service delivery and corresponding service options to address those implications. Participants used the tool to brainstorm ways to improve program services and support. Their ideas are presented in the following categories: expanding partnerships, collaborations, and community involvement; creating different service delivery models; enhancing staff training and support; providing incentives for both staff and participants; and maximizing the use and effectiveness of old and new technology. An appendix provides a chart to be used during staff discussion and planning of program improvements. (SV)