The Workforce Investment Act (WIA) of 1998 requires that workforce investment areas establish individual training accounts (ITAs) that provide vouchers customers can use to pay for training. The United States Department of Labor is supporting the ITA experiment, during which new customers determined to be eligible for training will be randomly assigned to one of the three ITA approaches. All eligible customers will receive some type of ITA offer, and the same three approaches will be tested in all six states (Arizona, Connecticut, Florida, Georgia, Illinois, North Carolina) participating in the experiment. A team of research contractors will evaluate the ITA experiment in a two-part evaluation that will include process analysis and impact and return-on-investment analysis. The three approaches to delivering ITAs that will be tested are as follows: (1) structured customer choice (counselors will direct customers and WIA resources to training programs through which earnings on the new job will be high relative to the investment in training and will reject training selections not expected to yield high); (2) guided customer choice (customers will receive a fixed ITA amount much lower than the approach 1 cap but will have more training options); and (3) maximum customer choice (a true voucher approach in which customers are offered a lump sum and allowed to choose any state-approved training option). (MN)