The state of Washington's workforce development system agenda focused in 2002 on these four goals: (1) closing a perceived job skills gap; (2) training incumbent and dislocated workers in order to prepare them for changes in the economy; (3) achieving wage progression for low income individuals; and (4) integrating workforce development programs to improve customer service. Emphasis was on key sectors of the state economy including health care and information technology. More attention was expended on the needs of people with disabilities, people of color, women, high school graduates, and high school dropouts because it was thought that these groups will increasingly comprise the workforce of the future. Two central themes of the agenda were public partnerships with industry and customer service. (Following an introduction to the status of workforce development in Washington, including obstacles and challenges to program implementation and effectiveness, the above-named goals are presented. The majority of the document consists of lists of objectives and strategies for each goal. Throughout each section are sidebars that include best practices, case studies, and resources. Contains one figure and 76 endnotes). (AJ)