Companies and universities are increasingly moving to online delivery for much of their training and education needs, and designing and building quality distance education is a challenge facing many organizations. Option Six is an independent company that is building customized e-learning solutions. Over the last 2 years, the instructional designers and user experience analysts at Option Six worked to help develop a 4-stage process for evaluating e-learning courses. The process is built around Donald Norman's (2000) definition of human-centered design. Human-centered development utilizes input from students in the target audience during the earliest stages of development. By having students involved early, unnecessary complexity can be eliminated and learning can be maximized. This paper describes the process used by Option Six and outlines the benefits and challenge of human-centered design for distance education. (Author)