This document shares strategies and techniques that can facilitate transfer of learning among health care workers. The guide begins with a discussion of reasons why "good" training fails and lists possible interventions for addressing the following performance factors: job expectations; performance feedback; physical environment and tools; motivation; and skills and knowledge required for the job. The concept of transfer of learning is defined and illustrated by a case study examining improving transfer of learning related to infection control. A transfer-of-learning matrix lists specific actions supervisors, trainers, learners, and coworkers and others can take before, during, and after training interventions to ensure support for the transfer of knowledge and skills and thereby improve performance on the job. The matrix includes suggestions adapted from the research literature and from the experiences of supervisors, trainers, and learners in the health care field. The suggestions can be adapted to fit many situations, including those using different types of learning interventions and supervisory arrangements. Guidelines are presented for developing an action plan to document the steps that individual supervisors, trainers, learners, and coworkers can take to maximize the transfer of learning. (Contains 12 references.)(MN)