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ERIC Number: ED469578
Record Type: Non-Journal
Publication Date: 2001-Sep-27
Pages: 42
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Evaluation of America's Career Kit.
Office of Inspector General (DOL), Washington, DC.
The Employment and Training Administration's (ETA's) development and implementation of America's Career Kit (ACK), which is an online career development resource for individuals needing job search assistance, career guidance, salary data, and training and educational resources, was evaluated. The evaluation was designed to determine whether ACK has developed adequate performance measures to gauge the program's overall success and addressed the compliance requirements of the Department of Labor's (DOL's) equal employment opportunity agencies. Several concerns related to development, implementation, and monitoring of ACK were identified. All the identified issues were related to the America's Job Bank (AJB) component of ACK. The evaluation established that AJB's overall effectiveness is difficult to assess and that ETA has not fully addressed the compliance concerns of DOL agencies responsible for equal employment regulations. The following were among the nine recommendations for improving ACK: (1) conduct an online survey of AJB's users to identify factors contributing to use of the site; (2) gather customer satisfaction data regarding ACK/AJB customer service; (3) take a proactive approach to meeting DOL regulatory requirements regarding data collection and impact analysis; (4) provide access to AJB for limited English-proficient job seekers; and (5) incorporate the subcategory of Campaign Veterans into AJB's self-identification section. (ETA's complete response is appended.) (MN)
For full text: http://www.oig.dol.gov/public/reports/oace/fy2001/2e033900002.PDF .
Publication Type: Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Office of Inspector General (DOL), Washington, DC.
Grant or Contract Numbers: N/A