The Workforce Investment Act of 1998 emphasizes the importance of high quality, accessible, and relevant information about the labor market for making sound decisions. In order to help both workers and employers, as well as the government agencies that serve them, the Workforce Information System was created and is being improved. The action plan for serving workforce information customers addresses these three broad priorities: (1) strengthen customer feedback for continuous improvement (conduct customer focus groups, develop state customer satisfaction measurement methods, clearly define and prioritize unmet local data needs, and identify priority improvement actions); (2) work to fill critical data gaps (provide benefits information, generate local skills information, improve local unemployment data, collect occupational skills data, and measure dynamic labor market change); and (3) improve workforce information analysis and delivery (provide access to information analysis and delivery, provide labor market information delivery with other workforce systems, improve occupational informational products, link consumer reports and workforce information delivery, ensure universal access to workforce information, and improve staff skills and tools). The Workforce Information System has been in place for about 2 years; highlights of progress to date are new and expanded workforce information, creating mechanisms for improving the system, communication and outreach, and measuring customer satisfaction. (KC)