The Comptroller General of the United States testified before Congress regarding the General Accounting Office's (GAO's) framework for building the information technology (IT) work force to achieve results. The following were among the key points of his testimony: (1) the federal government is facing pervasive human capital challenges that are eroding the ability of many agencies to perform their missions economically, efficiently, and effectively; (2) many parties, including the President, federal department and agency leaders, Congress, the private sector, and academia, will need to work to address the government's human capital problem; (3) human capital issues are having a particular bearing on the IT area inasmuch as the federal government's ability to acquire and use IT successfully will hinge on its ability to build, prepare, and manage its IT work force; and (4) federal agencies must overcome these two basic challenges related to IT human capital: a shortage of skilled workers and the need to provide a broad range of related staff training and development. (The following items are appended: the GAO's human capital framework; examples of federal agencies with human capital challenges; and a list of the responsibilities of selected agencies/organizations and sectors for the addressing human capital challenges.) (MN)