The literature on online instruction and student support services was reviewed to identify the challenges of college academic advising in cyberspace and to develop an advising model geared toward online classroom instruction. The review concentrated on the following areas: research related to effective distance learning and communication; additional characteristics of quality Internet services; and examples of Internet student support services. The review established that the following issues must be addressed when designing student support services for delivery via the Internet: access, teaching/learning processes, quality indicators or characteristics, elimination of duplicative information, creating a comfortable environment, and technological design that enhances content/service delivery. The following were among the specific suggestions offered: establishing chat rooms with advisors assigned at specific times of the day or night; using e-mail addresses for students to contact advisors; assuring authentication, confidentiality, and integrity; encrypting e-mail for especially sensitive information; and developing "usual" solutions to "usual" questions and putting the information on the World Wide Web for students to consider. (Contains 10 references.) (MN)