Findings from an Employee Satisfaction Survey conducted in spring 2000 at Austin Community College (ACC) (Texas) indicate that: (1) staff in many areas need customer service training; (2) telephones are not used effectively by many offices; (3) many areas are not able to respond quickly to the needs of college staff; and (4) 18 highly used areas are of special concern because they have high levels of dissatisfaction. The complete Management Response to this survey is presented in this report. Responses include: (1) beginning in spring 2000, customer service training will be available through the Professional Development Office in Human Resources; (2) the Administrative Leadership Team will develop a college-wide plan to address telephone-related issues; (3) staffing in key areas will be reviewed prior to the budget process to ensure availability of adequately trained staff; (4) individual plans developed by each of the 18 areas will be implemented during the next year; and (5) the Employee Satisfaction Survey will be modified and re-administered in January 2001. (PGS)