In an effort to understand the reasons why particular Cuesta College (CA) students fail to avail themselves of the opportunity to register via the Internet (WEBReg), a brief survey was mailed to the population of students who were eligible to, but did not, use WEBReg. Specifically, a survey was sent to any continuing students who had no record of having used WEBReg to register for or add or drop classes. Finds that the number one reason why students chose not to use WEBReg is that registering in person or by mail was perceived to be easier. This begs the question of why WEBReg was perceived to be more difficult than traditional registration methods. The second most frequently indicated reason for not using WEBReg is not having Internet access from home. If a student doesn't have Internet access at home and/or doesn't feel comfortable using the Internet, then it would appear logical that Mail in/Walk in registration would appear easier than WEBReg. The third most frequently indicated reason for not using WEBReg was captured in the "other reasons" category of the survey. Thirty-two percent of the "other reasons" cited indicates students' fears of using credit cards online. Likewise, 32% of the "other reasons" responses indicate a problem with the perceived ability of WEBReg. Includes the survey instrument. (VWC)