This article is a written version of a workshop on crisis intervention and non-violent restraint. It is geared towards staff responding to crisis calls, and the supervision of crisis intervention in public schools. Reaction to death threats, bomb scares, and weapons are discussed. The NOVA and NEAT principles are briefly integrated into this subject matter. This document examines updated federal and Rhode Island laws and legal bills, the IDEA regulations, the logistics of time-out and time-out rooms, deceleration techniques/non-physical crisis interventions, physical escorts, and proper humane physical restraint. The legal position of several Rhode Island lawyers and the State Department of Educational Advocates were integrated into the program. Additional "real life" examples are included. When training individuals, demonstration and ongoing practice are both imperative portions of this type of staff training. (Contains 16 references.) (MKA)