These skill standards, developed through a consortium of educational and industry partners in Illinois, serve as guides to workforce preparation program providers to define content for their programs and to employers to establish the skills and standards necessary for job acquisition and performance. The skill standards include the following components for each skill defined: performance area; performance skill; skill standard; and performance elements and assessment criteria. This publication contains skill standards for medical office personnel defined on three levels by increasing level of difficulty. The skill standards are grouped in the following areas: (1) organization and planning; (2) maintenance of equipment and supplies; (3) medical office activities; (4) medical dictation and transcription duties; (5) preparation of medical records and insurance forms; (6) financial functions; (7) management of records and files; (8) mail handling; (9) basic office operations; (10) information processing activities; (11) word processing; (12) machine transcription; (13) basic data processing; (14) computer file manipulation; (15) document processing; (16) database and spreadsheet operations; and (17) computer applications. Each area contains 3-21 standards. The following items are appended: glossary; lists of Illinois Occupational Skill Standards and Credentialing Council, Business and Administrative/Information Services Subcouncil, Health and Social Services Subcouncil, and Medical Offices Standards Development Committee members; Business and Administrative/Information Services Subcouncil Medical Office Occupations Cluster Recognition Proposal; and a list of workplace skills. (KC/MN)