Howard Community College uses the Quality Evaluation of Service Trends (QUEST) Survey to ask its employees to evaluate themselves and each other in terms of the quality of service they render to their various constituencies each year. Results of the 1999 survey include: (1) of the 51 service areas listed, 34 improved their ratings over the last survey; (2) the most highly rated services overall were those of the business, performing arts, science, technology, and test center office staff; (3) for campus climate, the most highly rated in performance were "support for health and wellness" and "high priority on student learning"; (4) for job satisfaction, the highest rated item was "opportunities for job-related training"; the lowest ratings went to "salary" and "performance evaluation methods"; and (5) for college leadership performance, employees most highly rated the president as "fostering a student-oriented approach in programs and services". Recommendations resulting from the findings of the QUEST Survey include recognizing and rewarding top-performing units, and devising improvement strategies for those not achieving optimum performance. In each section of the report, comparisons are made between this year's findings and those from past years. Also included in this report is a section presenting an overall look at all items on the 1999 QUEST Survey, a special section on middle states reaccredidation self-study, an overview of the comments section of the 1999 QUEST Survey, and detailed recommendations. Contains 25 tables and 12 charts. (VWC)