This qualitative study explored the use of listservs as instructional instruments in a graduate-level leadership program at a Midwestern university. Nineteen graduate students, none of whom had prior training in using e-mail or listservs, participated in the semester-long project in which students were required to respond to assigned case studies using a listserv. An assessment instrument was designed to control, record, and supervise students' responses and interactions. At the end of the semester, a structured, open-ended five-item questionnaire containing statements that elicited written answers was administered to the students. Subjects expressed ideas, feelings, opinions, and suggestions about the use of listservs. The study presents the pros and cons of listserv use and concludes that listservs provide students with exposure to diverse forms of written expression and also help them become aware of new ways of thinking and processing ideas. Listservs provide alternatives to classroom instruction and prepare students for more demanding and complex computerized remote learning experiences such as web courses. (Contains 10 references.) (CH)