This document contains the facilitator and participant guides for a course in team building that was developed by a community college for a St. Louis (Missouri) electric company. The facilitator's guide contains the transparency masters, outlines, learning activities, questionnaires, and other handouts required for two course sessions. The first course session, which covers team building, contains materials on the following topics: course outcomes, Maslow's hierarchy of needs; win/lose situations, win/win situations, McGregor's X and Y theory, best/worst organizations, present and future, and anecdotal examples. Presented next are the materials for the second session, which discuss the following aspects of effective communication: one-way versus two-way communication, listening, questioning, nonverbal communication, and verbal communication. The participant's guide includes handouts and learning activities for two course sessions examining the same aspects of team building and effective communication covered in the facilitator's guide plus handouts and learning activities for program sessions dealing with problem solving, participation in meetings, presentations, and consensus building. (MN)