This paper addresses the two core challenges facing institutions interested in delivering courses online: the increased need for faculty with interests and skills in this area, who can master the technology, take advantage of the new pedagogy mandated by teaching in a text-based environment, and maintain their subject area competence; and the delivery of academic support services, so that faculty are sufficiently trained to take advantage of these resources in the design and delivery of their World Wide Web-based courses. Strategies and practices used at the University of Maryland University College (UMUC) Graduate School of Management & Technology (GSMT) are described, including a four-phased, two semester training program; ongoing faculty support and supervision; an extensive UMUC faculty development program; and an intense and supportive relationship with the Office of Library Services. The paper is organized in the following six sections: (1) training GSMT faculty; (2) GSMT "time" research (i.e., research on the amount of time needed to teach an online course and what elements are involved); (3) retaining online faculty; (4) educating faculty about online library resources; (5) library workshops; (6) the online library resources course for new students and faculty; and (7) delivery and evaluation of this course. (DLS)