This book, which is intended for educators who are invited into workplaces to design, develop, and deliver workplace literacy and other training programs and for corporate and labor leaders involved in workplace education, examines the concepts of total quality and bedrock (foundation or basic) skills. Presented first are a glossary and introduction describing the linkages between bedrock skills and total quality. The following are among the topics discussed in the book's seven chapters: defining "total quality" (its place in the development of organization theory, link to bedrock skills, and integration into literacy task analysis; keys to its effectiveness); understanding the labor perspective (union resistance, other dissenting voices, factoring in positive views); integrating bedrock skills into technical training (reasons for collaborating, use of the integrative partnership model, requirements for success); statistical process control and the quality tools (using the tools to promote holistic learning, using real life to clarify statistical concepts); adding International Standards Organization standards; applying total quality in corporations and elsewhere (focused factories, total quality in education; hoshin--a Japanese planning model); and assembling the bedrock/quality toolbox. Eleven endnotes are listed. Appended are an education profile of St. Lawrence College (Ontario) and its improvement efforts and a structured job analysis interview. (MN)