The objectives of an innovative teaching model implemented in a course at Northwest Missouri State University Department of Science/Information System are to: (1) use the Total Quality Management (TQM) concept in course design and implementation in the MIS (management information systems) curriculum; (2) develop attitudes and behaviors associated with this type of thinking in the students; (3) provide flexibility in the development of senior level courses; and (4) expand the learning process beyond traditional barriers while developing increased knowledge and skills in information techNologies. Students in this course are generally undergraduates in their final (senior) semester. Using the TQM philosophy to design a course requires a focus on the student as the customer/client, on the process of learning activities, and on continual improvement of this learning activity. Students are not told they are participating in a TQM activity; by the time they get to this point, they have been lead through a process of developing the skills related to the concept. Course-related content is distributed via e-mail to encourage the use of and familiarize students with electronic communication. The process focus of TQM develops students' educational experience so that it is not limited to subject matter, but so that it includes an understanding of the learning process itself. Students become active participants in the knowledge building process and they express appreciation for the sense of power they have. They are acquainted not only with a variety of information sources, but also with the type of effort necessary for life-long learning. (Contains 10 references.) (AEF)